Operational Excellence Fundamental Training


This is a two days instructor lead course in a classroom focus on operational excellence.

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This course able the employee of an organisation to learn the common language and simple tools of operational excellence. Enterprises, based on Lean Six Sigma, can design a set of methods and tools that can improve the efficiency and experience of their operations and customers. It required culture changing and multi-year approach for an organisation to use the methods and the tools. Thus investment in the employee knowledge across the enterprise will enhance the success of such cultural change for continual improvement.


Module 1 Introduction

  • Overview
  • What is Lean
  • What is Six Sigma
  • Why Lean and Six Sigma
  • What is Operational Excellence
  • Elements of Operational Excellence
  • Getting to excellence

Module 2 Lean Six Sigma Defined

  • Define Phase
  • Critical to Quality Tree
  • Creating Project Chapter
  • Measure Phase
  • Process Mapping
  • Value Stream Mapping
  • Run Chart
  • Pareto Analysis
  • Control Chart
  • Analýze Phase
  • Root Cause Analyze
  • Cause And Effect Diagram (Fishbone Diagram)
  • Identifying wastes
  • Identifying constraints

Module 3 Deploying Lean Six Sigma

  • Improve Phase
  • Create solution
  • Weighted Criteria Matrix
  • Change Management
  • Control Phase

Module 4 Conclusion

  • Lean vs Six Sigma
  • Quiz

About the Trainer

Additional information



Course Duration

2 Days, Daily 10:00 AM to 5:00 PM, Lunch 1:00 PM – 2:00 PM



Dates 31 January 2018 to 1 February 2018, 17 January 2018 to 18 January 2018, 13 February 2018 to 14 February 2018, 26 February 2018 to 27 February 2018


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Cancellation Policy

- We reserve the right to cancel or re-schedule the course due to unforeseen circumstances. If the course is cancelled, we will refund 100% to participants. - The venue of the training is subject to changes due to class size and availability of the classroom. - The minimal class size to start a class is three participants unless indicated otherwise in the course information.
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